The most customer-centric post purchase experience platform for DTC Brands

Konvo's post purchase concierge can boost LTV by +10% with just a few hours a month from your team.

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Drive predictable revenue from the 85% of your customers who aren’t ready to subscribe

Grow your business by leveraging personal post purchase experiences that encourage customers to discover and get the most from the products that are best for them.

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Boost lifetime value & average order value

Build on your customer's first purchase to keep them engaged. Introduce additional relevant products at the ideal time.

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Increase customer satisfaction to build loyalty

Give your customers the flexibility to tailor their experience and the confidence to expand beyond your brands flagship products.

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Measure performance & collect zero-party data

Gain insight into which products drive repeat purchases. Leverage these learnings and new customer profile data across your stack.

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“If there is one thing that a marketer wanted to know, it would be what is in the head of the buyer. The hardest thing to ever infer is what their intent is… and that is why I see Konvo as a game changer for marketers.”


Jeff Weiser,
former CMO of

10x
better ROI than your current post purchase flows


30%
Conversion Rate

 

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Using Conversational AI, Konvo converts one-time purchasers into loyal repeat customers who feel valued

  1. Konvo’s AI analyzes all of your data to provide timely and individualized post purchase follow-up for each of your customers.
  2. Konvo reaches out to customers over SMS and engages in a personalized conversation that builds the relationship and encourages additional purchases.
  3. Using natural language, customers can complete their purchase, discover new products, ask questions, and further customize their orders.
  4. Konvo gently and adaptively follows up with each person to make sure no customer falls through the cracks.

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Why subscriptions are only 15% of the answer

Subscriptions work for some but not all. Half of customers who consider a service don’t actually subscribe and 40% of ecommerce subscribers cancel their subscriptions within the first few months. The number one cause of subscriber churn is timing.

Non-subscribers have untapped LTV potential but that growth is stunted if subscription-shy customers aren’t provided a customer journey and tools personalized to them. Konvo facilitates the development of purchase habits for non-subscribers so brands can generate more reliable revenue and customers can build trust and engagement with the brand.

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See how Konvo increased NaturAll's repeat purchase AOV by 24%

Read the case study
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Resources

See More
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How DTC Brands Drive Growth w/o Sacrificing Brand Equity

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How to Run SMS Marketing the RIGHT Way

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Live Discussion with VP of Marketing from Native Cos, Meng Li

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